ABOUT US
Before starting you counselling/therapy, it is pertinent to know what to expect, what we are offering and to understand your rights/obligations as well as commitments. This consent form and your registration form is an attempt to be as transparent with you as we can about the counselling process, so that you are fully informed prior to starting your therapy/counselling.
This T&C applies to all users of the website, including without limitation to user who are browsers, vendors, customers, merchants, and or contributors of content and by availing our services, the user irrevocably accepts all the obligations stipulated in the T&C and the Privacy Policy, other policies referenced herein; and agrees to abide by them. This T&C supersedes any previous oral or written terms and conditions that may have been communicated to you

E-COUNSELLING
E-Counselling is a way to help people experiencing significant emotional distress that is coming in the way of them being physically well, enjoying personal relationship or working productively.
The aim is to help you alleviate the distress experienced and to improve the quality of your life.
Our first few sessions will involve an evaluation of your needs. By the end of the evaluation, your mental health practitioner will work with you to create a treatment plan/therapy goal. The counsellor may recommend you take some formal assessments which will help inform the counsellor about the counselling requirements and goals in a detailed manner.
If we agree to begin counselling, we will usually schedule sessions as per availability of the counsellor, at a time. We agree that some sessions may be longer or more frequent. This will be an audio/video-based e-counselling for which a third-party software may be used to facilitate the same.

LIMITATIONS OF ONLINE CONSULTING AND INFORMED CONSENT
•Cognitive Revolutions is only a listing website/intermediary which connects the user and the psychologist. Further, the professional service is dependent on the information provided by the user to the psychologists and Cognitive Revolutions does not promise any outcomes based on Counselling/Therapy.

•Cognitive Revolutions does not guarantee the availability of the same psychologist over any period of time.
From the moment at which you book your appointment, Cognitive Revolutions acts solely as an intermediary between you and the psychologist, transmitting the details of your booking to you and the psychologist.

•When you seek consulting with any mental health practitioner using the communication tools made available through the service, you understand the limitations and potential risks of online consulting, including but not limited to the inability to carry out physical examination or other extensive investigations; delays or failure arising from disruption of communication devices or communication tools; the insufficient quality of information transmitted online, lack of access to medical records or medical history amongst others and the inherent risk of breach of privacy associated with sharing your sensitive personal information or medical information through the communication tools.
You take full responsibility for ensuring that any information you submit is complete and accurate and understand that the mental health practitioner relies solely on information provided by you. We shall not be responsible for errors in transmission or for the corruption or compromise of any information communicated to you.

•Without prejudice to the above, a mental health practitioner may in their sole discretion and professional judgement, determine that online consultations through the service are not appropriate for some or all of your needs and accordingly, may elect not to provide services to you.

•Psychologists may provide you with access to third party tools which we neither monitor nor have any control or input over. Such tools may be in the form of, but not limited to personal assessments, polls and their results etc. You acknowledge and agree that psychologists provide access to such tools on without any warranties, representations or conditions of any kind and without any endorsement.
Cognitive Revolutions and Psychologists shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the psychologists is entirely at your own risk and discretion and you should ensure that you are familiar with it and approve of the terms on which tools are provided by relevant third-party providers.

THE DESCRIPTION OF OUR SERVICES
Certain concerns (such as severe thoughts of suicide or self-harm, or extreme bipolar mood swings) might not be suitable for counselling via an online medium. Advice given by the counsellor is not an obligation that one must follow, it is merely given in an advisory/consultative capacity and is purely from the discussion/inputs received from you. Also, if any legal proceedings are involved (such as but not limited to, divorce and custody disputes, injuries, lawsuits etc.) neither you nor anyone else acting on your behalf (such as but not limited to your agent, manager or guardian) can call us to testify in court or at any other proceedings, nor can disclosure of therapy/consultation records be requested.
Cognitive Revolutions does not assume any responsibility for mental health practitioner’s advice, or any other information provided.
Cognitive Revolutions shall not be held liable for any damage/loss/liability caused to the user by the psychologist, either directly or indirectly. The user is responsible for all their decisions and actions and agrees that they are made independent of any representations by Cognitive Revolutions or Psychologist/Mental Health Practitioners.

ELIGIBILITY
•You must be at least 18 years of age to access or use our services.
•If you are under the age of 18 years, your parent or guardian must review the terms, and by using the services, you confirm that your parent or guardian has so reviewed and accepted the terms. We reserve the right to limit the availability to users under the age of 18 of certain content, in our sole discretion.
•The access/use of the service is meant only for persons who are competent to contract as per the India Contract Act, 1872. If you are not ‘competent to contract’ as per the aforementioned law (i.e., if you have not attainted age of 18 years according to law to which you are subject; if you are not of sound mind or if you are disqualified from contracting by law to which you are subject, you should not register or access/use the service or any part thereof. If the law applicable to you does not allow you to receive the services in your territory, you should not use the service.
•If you are the parent/legal guardian/authorized person acting on behalf of a patient, you should disclose the same to us and by registering with us or accessing/using the service on behalf of your ward, and you affirm that you have the full and proper authority to represent the patient and accept these terms on his/her behalf.
•When you register with us and/or access or use the service, you confirm that you have provided accurate, current and complete information about yourself and that you will keep all such information current, complete and accurate at all times for as long you use the service. All the data and information that you provide or that is collected from your access/use of the service shall be treated and protected in accordance with our privacy policy, which is deemed a part of these terms.
•You may not use anyone else registration details at any time. You understand that anyone with access to your communication device may use your booked session information and therefore, you should ensure that you have appropriate security measures on your communication device to prevent unauthorized use of your device with the service. You will be solely responsible for any and all activities that occur on your end with us and we will not be liable for any loss or damage that may occur as a result of someone else using the service through your device with us or obtaining your personal information from such communication device, either with or without your knowledge. If you become aware of any unauthorized use of your device with us, please notify us by writing to support@cognitiverevolutions.com and we will initiate action to stop further access under the said registered form and device.
•We reserve the right to terminate your registration and/or refuse to register you or to provide you with access to the services, without notice, if we have reasonable cause to believe that you are in violation of or are likely to violate these terms.

EMERGENCY CONTACTS
Certain situations, including emergencies and crisis, are inappropriate for audio/video/computer-based counselling services. If you are in crisis or in an emergency, you should immediately seek help from hospital or health care facility in your immediate area or your guardian and we cannot be your emergency contact. We urge you to have an emergency contact identified prior to the initiation of our services.

NOT FOR MEDICAL EMERGENCIES & NOT A REPLACEMENT FOR YOUR PRIMARY CARE PHYSICIAN
•The service we provide is NOT for medical emergencies, for life threatening conditions or for when you need acute care. You should not disregard or delay to seek medical advice from your physician based on anything that appears or is provided to you by or through the service.
•The consultation provided to you by the mental health practitioners through the communication tools are not intended to replace your relationship with primary care physician and you should continue to consult with your primary care physician and other health care professionals as needed/recommended. You should seek emergency help or follow up care when recommended by a medical practitioner or when you are of the opinion that such help or care is prudent in your sole opinion.

TERMS OF SERVICE AND RESTRICTED USES
•You solemnly agree to the fact that:
a) Over the course of the period of T&C, we might incorporate products/services from third-party providers on our website. By using such products/services, it is understood that the user has read, understood and agreed to the terms and conditions of the corresponding third-party provider. Cognitive Revolutions shall not be held liable for any risk/damage/liability arising from use of such third-party products, services goods, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.
b) You understand and agree that any interactions and associated issues with the mental health practitioner, is strictly between you and the mental health practitioner/counsellor. You shall not hold Cognitive Revolutions and/or the mental health practitioner/counsellor responsible for any such interactions and associated issues. Cognitive Revolutions and/or the mental health practitioner/counsellor is not responsible for any outcome between you and the mental health practitioner/counsellor you interact with. If you decide to engage with a mental health practitioner to provide counselling to you, you do so at your own discretion and risk. The services and content, and all material, information, products and services included therein, are provide without warranties of any kind.

•You agree not to use the website to host, display, upload, modify, publish, transmit, update or share any information:
a) That belongs to another person and to which you do not have any rights;
b) That is grossly harmful, harassing, blasphemous defamatory, abusive, obscene, pornographic, libelous, invasive of another’s privacy, hateful or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
c) That infringes any patent, trademark, copyright or other proprietary rights;
d) That violates any law or regulation;
e) That deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
f) That impersonates another person or falsely states or otherwise misrepresents an affiliation with a person;
g) That contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
h) That threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that the materials related to the service and all its various components on the website is solely owned by Cognitive Revolutions.
Except your personal data and information, all information, content and material content on the website, or service is our intellectual property. No information, content or material from any part of the service may be copied, reproduced, republished, uploaded, recorded, posted, transmitted or distributed in any way (including by using any automated programs, software, or any other methods of screen scraping), except for your personal and non-commercial use, without our expenses written permission.

CHANGES TO THE TERMS AND SERVICE
We may make changes to the terms and service from time to time. If we make changes, we will post the amended terms to our service and update the “last updated” date above. We may also attempt to notify you by providing notice through our services. Unless we say otherwise in our notice, the amended terms and services will be effective immediately and your continued access and use of our services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended terms, you must stop accessing and using our services.

TERMINATION
Cognitive Revolutions reserves the right, without notice and in our sole discretion, to terminate your right to access or use our services. We are not responsible for any loss or harm related to your inability to accesso or use our services.

SEVERABILITY
If any provision or part of a provision of the terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from the terms and does not affect the validity and enforceability of any remaining provisions.

GRIEVANCE’S AND FEEDBACK
If the customer is unhappy with the service provided by the counsellor in the counselling sessions, then the customer should rate and give feedback through links which is sent to customer on completion of the session.
Cognitive Revolutions shall review and respond as soon as possible.
For any other feedback, the customer can send an email at Support@cognitiverevolutions.com